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February 2, 2023
February 12, 2024

The Importance of User Experience (UX) Design in Graphic Design

Rangan Das

The Importance of User Experience (UX) Design in Graphic Design

February 2, 2023
February 12, 2024
Rangan Das


silver MacBook Air on table near iMac

Photo by UX Store on Unsplash

UX design stands for User Experience design and refers to all aspects of a product as seen by consumers. These include visual components such as a landing page, website, the product itself, the community, the service, and so on. The first step toward genuinely understanding UX design is to understand what it is and, more importantly, what it is not. 

While the name "UX Designer" has gained popularity in recent years, it was created in the early 1990s by Donald Norman, who worked for Apple as a cognitive scientist. Norman was very interested in how consumers used Apple goods. He valued empathizing with the user to ensure that they could get what they wanted with the least amount of hassle or inconvenience.

Tech organizations are now at the forefront of investing in UX because they perceive it as a crucial requirement, and it also gets the appropriate result.

What is user experience (UX)? 

The term "User Experience" refers to every interaction a user has with a product or service. For instance, how the product seems, how its elements impact the user, how they feel, and how they interact with it. UX design, on the other hand, is a technique used by UX designers to make the experience of using a certain product as easy, fluid, and joyful for the user as possible.

The ultimate objective of UX design is to provide the user with an intuitive, efficient, and relevant experience.

UX design emphasizes having a comprehensive understanding of users, what they need, what they value, their strengths, and their weaknesses. It also considers the company's business goals and objectives.

It's crucial to note that, while UX designers can strive for visually pleasing designs, their primary focus is on creating the most user-friendly experience possible. The secondary goal is keeping the design aligned with the business objectives. This is why UX is important for business.

The core requirement of a UX designer is empathizing with their user and trying to produce products that are natural for consumers to manage, getting the audience from point A to point B in the most intuitive and pleasurable method possible.

The difference between UX and UI

Source: https://medium.com/the-ui-girl/why-ux-is-important-a6d9b9abb378

UI is how someone interacts with your design, its features, and functions, whereas UX is how they feel about your design, its ideas, and its feelings. However, even in business today, the distinctions between UX and UI are frequently muddled.

A product's user interface includes its look, feel, responsiveness, and interactivity. The layout and interactions are highlighted via haptics, ergonomics, and anthropometrics. UX and UI do not work against each other, but they work together. They are linked. 

In contrast to UI, which is feature-first, UX is characterized as a highly human-first approach to design. 

Why is user experience important?

#1. Enhances brand reputation

The first impression of your software is crucial. The user experience (UX) design is critical to maintaining your first impression, even though the user interface (UI) sets the initial impression.

If customers keep returning, it means you've been successful in understanding their requirements, providing for them, and closely imitating their behavior. As a result, users will use your application for a longer period and focus on the task at hand.

You may impress the management by highlighting a few fast wins to show how UX (user experience) design enhances your brand's reputation and draws in new target consumers.

  • Start with a visually appealing logo. Creating a logo can be a challenging task, so you should invest time and money into creating a relevant and memorable logo.
  • Develop user-friendly navigation, and by doing so, try to guarantee a flawless user experience.
  • Ensure proper accessibility of your app or website. Your design should be inclusive and work with accessibility tools like high-contrast displays, screen readers, and other such utilities. 
  • Don't disregard mobile user interfaces. Keep in mind that the user experience must be responsive to mobile devices, assess it, and draw conclusions.
  • Integrate social media into your design. This allows brands to learn more about the customer and provide relevant experiences. 

These are the straightforward actions you can take to differentiate your business from the competition, increase efficiency, and cultivate a favorable reputation for your brand among current and future customers.

A before-and-after of the Duolingo homescreen, showing the old tree on the left and the new linear path on the right

Language learning app Duolingo uses a simple and intuitive design to provide a gamified user experience, allowing users to spend more time learning and less time navigating through the app. Source: https://blog.duolingo.com/new-duolingo-home-screen-design/

#2. Improves user-efficiency

Good UX design makes it easier for users to navigate your program or website.

End users move naturally between sections without wasting time trying to figure out how to finish a job or return to a previous section.

UX designers build such workflows with UX wireframes, a skeletal framework, a well-considered design approach with a structured hierarchy, visual guidelines, and in-depth research into the needs, behavior, and expectations of your user personas.

A proficient user experience (UX) designer should develop user interfaces that reflect the user persona's natural behavior, and how a user feels when browsing all the pages, and eliminate any unnecessary steps in the workflow.

Here, a typical sign of a positive user experience and customer satisfaction is a straightforward, satisfying user path that is free of stress.


When it comes to designing a booking process that works well for websites, Airbnb is leading the way. It's obvious that Airbnb did their homework. The homepage's layout solves common problems that people have when looking for lodging.

#3. Increase loyalty through improved customer experience

User experience (UX) design is primarily concerned with the sensations and emotions of the user. Therefore, it could affect user behavior in the long run.

Customers are more likely to return to a product if they believe it to be helpful, enjoyable, and simple to use, and they have great experiences with it. The quality of their experience (QoE), a well-known corporate term, is relevant here.

It is the most important element in a real-world evaluation of a user experience even if it isn't always quantifiable. Maximizing the QoE of its users is in the best interest of the organization.

The Headspace app achieves design zen | Blog | Simon McCade | Product  Designer for Tech Companies | Bristol

Headspace provides objectives and maintains users' daily activity on the app with a continuous streak, encouraging individuals to meditate every day and maintain a regular practice.

#4. Fosters conversions and ROI

Effective user experience design frequently involves a struggle between visual appeal, providing deep functionality, and usability at the same time, with consumer interactions taking place in the fewest number of steps feasible. People will eventually love using your product because of this.

The right testing is: If you design a user experience that makes your customers happy, they will use your product longer and are more likely to convert.

#5. Investing in UX design upfront can significantly reduce costs later

Effective user experience design frequently involves a struggle between visual appeal, providing deep functionality, and usability at the same time, with consumer interactions taking place in the fewest number of steps feasible. People will eventually love using your product because of this.

The right testing is: If you design a user experience that makes your customers happy, they will use your product longer and are more likely to convert.

How to design user experiences?

Designing a user experience can be a challenging task. However, here are some key points that you can explore to get started. 

#1. User personas

Knowing your audience is the first step in the process. You may then create experiences that align with the needs of your consumers. You should start by developing a user persona, which is a fictional portrayal of the customer group for the product or service you are producing. It enables you to imagine a sample of the type of customer who might use your product or service.

#2. User feedback

To learn more about your design choices, speak with current customers of your product. You can even talk to potential customers to understand what they would like. The most effective technique to directly get information is through seeing and interacting with people because the user's experience is subjective.

Graphical user interface, text, applicationDescription automatically generated

Source: https://twitter.com/netflix/status/1225506511184703493

#3. Job stories

A succinct and straightforward explanation of a product feature from the viewpoint of the customer who wants to use your product and how its design choices have helped them.

#4. Functionality map

yellow click pen on white printer paper

Photo by Kelly Sikkema on Unsplash

After reading the job descriptions, begin by creating a functionality map for the pages you want to construct. An ordered structure of all the pages and subpages in your product is shown in a functionality map.

Making a functionality map is a useful tool for streamlining the product development process since it helps you see how a user will move from point A to point B on your product.

#5. Wireframes

black ipad beside white ceramic mug on white table

Photo by Visual Design on Unsplash

Invest time in producing wireframes, which are visual guides that describe the skeleton architecture of a product and give a sample of your product's look and feel. Wireframes often require collaborative effort, and it is wise to make use of an Artwork Management Tool to collaboratively make the design.  

The graphics on each page matter just as much as the site structure. You may eliminate usability problems before it is constructed if you have a wireframe in place. This can cut down on the amount of time needed for future modifications.

#6. Prototyping

A prototype is a "mockup" of your finished product. You can test the prototype using a small set of customers before being on the market. Its objective is to lessen the amount of time and money lost that may frequently happen when thorough testing has not been done on a product before launch.

#7. Usability testing

Usability testing involves putting a product through its paces with actual users to see if there are any obstacles or friction points they may encounter.

By giving your consumers a wonderful user experience, you may not only boost the likelihood that they will complete conversion activities throughout your product, but you can also alter people's lives.

Closing thoughts

Retaining customers is important for business and the most certain way to do that is by providing them with great experiences. User experience design achieves just that. Creating user experience design that aligns with your customer’s requirements while meeting business goals can be quite challenging and is a team effort. To create better designs while working in teams, you can try out Artwork Flow

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